#SpreadTheGoodWord
As I was nosing – ahem I mean – researching on Twitter this AM, I came across an interesting tweet from my pal Paul Alan (@PEIPaulAlan) suggesting we #SpreadTheGoodWord about great customer experiences we have encountered. Cue light bulb moment. Rewind for just a second to a session I was asked to present yesterday on social media. A group of local business owners who were a tad agitated about the amount of people they see complaining about a variety of things online, including customer experiences. This is why they are skeptical about joining social media (topic all in of itself … More